Welcome to Little Cove Co.! 

 

We’re so glad you’re here.

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Because we are a small business, every order matters tremendously to us. Please take a moment to read through our policies before placing your order. By completing a purchase with Little Cove Co., you agree to the policies outlined below.

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ORDER CHANGES & CANCELLATIONS​

Please double-check your order before submitting it. Once an order has been placed, we begin processing it and are not always able to make changes.

If you need to make a change to your order, please contact us as soon as possible. We will do our best to accommodate requests, but changes are not guaranteed once an order has entered processing.

Order cancellations must be requested within 24 hours of purchase. After 24 hours, orders cannot be canceled.

Once an order has shipped, it cannot be canceled.

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PREORDERS​

Many of our collections are offered as preorders. Preorder items are purchased in advance and are not currently in stock.

The estimated shipping timeframe will be provided on the individual preorder listing or announcement. Please understand that preorder timeframes are estimates and may change due to production, shipping, customs, weather, or other circumstances outside of our control.

If your order contains both in-stock and preorder items, your order may ship once all items are available unless otherwise stated.

Preorders are considered a commitment to purchase. Preorders cannot be canceled after the 24-hour cancellation window.

We appreciate your patience while we wait for these special pieces to arrive!

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SHIPPING

Orders are typically processed within 3–7 business days unless otherwise stated on the product listing.

Preorders will ship according to the estimated timeframe provided at the time of purchase.

Once your package has been shipped and tracking information has been provided, Little Cove Co. is no longer responsible for delays caused by the shipping carrier.

Please make sure your shipping address is correct before completing your order. Little Cove Co. is not responsible for packages shipped to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the package.

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LOST, STOLEN, OR DELIVERED PACKAGES

Once tracking shows that a package has been delivered, Little Cove Co. is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your tracking information says "delivered" but you cannot locate your package, please first check with household members, neighbors, your mailbox, porch, and any designated delivery areas.

You may also contact the shipping carrier directly to open a claim.

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RETURNS & EXCHANGES

We want you to love your Little Cove Co. purchases!

We accept returns/exchanges on eligible regular-price, unworn items within 14 days of delivery.

Items must be:

• Unworn

• Unwashed

• Free of stains, odors, pet hair, or other signs of use

• Returned with original tags attached, when applicable

Customers are responsible for return shipping costs unless the item was incorrect or defective.

Shipping charges are non-refundable.

Because of the limited nature of our inventory, exchanges are subject to availability. If the requested size or item is unavailable, a store credit may be issued instead.

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Items Not Eligible for Return

The following items are final sale and cannot be returned or exchanged:

• Sale or clearance items

• Mystery items

• Personalized or customized items

• Items purchased during special final-sale promotions

• Undergarments or other items specifically marked final sale

• Preorder items after the cancellation window has passed

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DAMAGED OR INCORRECT ITEMS

We carefully inspect orders before they leave Little Cove Co., but mistakes can occasionally happen.

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and any damage

Do not return a damaged or incorrect item before contacting us.

If the issue is determined to be our error, we will work with you to provide a replacement, exchange, refund, or store credit as appropriate.

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SIZING

Please refer to the size chart provided with each product when available.

Sizing can vary slightly between brands, styles, and manufacturers. We strongly recommend checking measurements before ordering.

Little Cove Co. is not responsible for sizing issues when the correct size was ordered based on the information provided by the manufacturer.

If you are between sizes, we are always happy to help with sizing questions when possible!

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PRODUCT COLORS

We do our best to photograph products as accurately as possible. However, colors may appear slightly different depending on lighting, photography, screen settings, and device displays.

Minor color variations are not considered defects.

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SALE & CLEARANCE ITEMS

All sale and clearance items are FINAL SALE unless otherwise stated.

No returns, exchanges, or refunds will be accepted on final-sale merchandise.

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PAYMENT

Little Cove Co. accepts the payment methods available at checkout.

Orders must be paid in full before they can be processed.

We reserve the right to cancel an order if payment cannot be successfully processed.

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LOCAL PICKUP

Local pickup may be available for customers in our local area.

Customers will be notified when their order is ready for pickup and will receive pickup instructions at that time.

Please do not come for pickup until you have received a confirmation that your order is ready.

Orders not picked up within a reasonable timeframe may be subject to additional arrangements or shipping fees.

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STORE CREDIT

When store credit is issued, it may be used toward future Little Cove Co. purchases.

Store credit is not redeemable for cash and cannot be transferred unless otherwise approved by Little Cove Co.

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CUSTOMER SERVICE

We are a small business, and behind every order is a real person packing your little one's goodies with lots of love. 🤍

If you have a question or concern about your order, please reach out to us and give us the opportunity to help.

Email: [YOUR EMAIL]

Facebook: Little Cove Co.

Instagram: [YOUR INSTAGRAM]

We strive to respond to messages as quickly as possible during normal business hours.

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POLICY UPDATES

Little Cove Co. reserves the right to update or modify these policies at any time. Any changes will be posted on this page and will apply to orders placed after the updated policy takes effect.

Thank you for supporting our small business and allowing Little Cove Co. to be part of your family's little moments. 🤍

With love,
Little Cove Co.